Shipping policy
MyTekko Shipping Policy
At MyTekko, we aim to get your console to you quickly and safely. Please read this policy carefully — by placing an order at checkout, you confirm you have read and agree to our Shipping Policy and Terms & Conditions.
1) Order Processing (Dispatch)
Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays). Processing time is separate from shipping/transit time. You will receive a shipping confirmation email with tracking once your order has been dispatched.
Peak / Festive Season Notice (IMPORTANT): During peak periods (including Black Friday, Cyber Week, Christmas/New Year, major sales, and public holidays), processing and carrier transit times may be longer than the estimates shown below*.
If we are unable to dispatch within the timeframes we advertise, we will notify you with updated options (including cancellation where applicable).
2) Delivery Times (Estimates*)
We currently offer the following shipping options:
Standard Tracked Shipping (4–9 Days)
Express Insured Shipping (3–8 Days)
Delivery timelines are estimates, not guarantees. They start once your order has been dispatched and may vary due to factors outside our control, including (but not limited to) courier capacity, weather, customs (if applicable), incorrect/incomplete address details, remote locations, and peak seasonal demand.
3) Shipping Areas
We currently ship to: UK, EU, US, Canada, and Australia. (Available services and timelines may vary by destination.)
4) Address Accuracy & Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout. If you need to update your shipping address, email help@mytekko.com within 12 hours of placing your order (include your order number). If an order has already been processed or dispatched, we may be unable to change the address.
Undeliverable / Return-to-Sender: If a parcel is returned to us due to an incorrect/incomplete address or failed delivery attempts, we can reship the parcel (additional shipping fees may apply), or issue a refund minus any shipping/handling costs (where applicable).
5) Tracking & Delivery Confirmation
All orders include tracking. A shipment is considered delivered when the carrier tracking shows "Delivered" to the address provided at checkout (including delivery to a safe place/mailroom/reception where used by the carrier). For higher-value orders, we may require signature confirmation at delivery.
6) Delayed Shipments
Carrier delays can occur and are outside our control. A delay does not automatically entitle a customer to a refund once an order has been dispatched.
If your parcel is delayed beyond the estimate*, contact help@mytekko.com and we will assist by opening a courier inquiry where applicable.
7) Lost, Missing, or Stolen Packages
A) Tracking shows "Delivered" but you can't find it
Before contacting us, please check around your property/safe place, check with neighbours/reception/mailroom, and contact your local delivery office.
If still missing, email help@mytekko.com within 7 days of the "Delivered" scan so we can investigate promptly.
B) Tracking shows no delivery and it's late
If your package hasn't arrived within the estimated window*, contact us and we will start an inquiry with the courier.
Important: We may require written confirmation and supporting information for investigations (e.g., confirmation of address, delivery location details, and any carrier case references). Resolutions (replacement/refund) are provided only where the courier confirms the parcel is lost or misdelivered.
8) Support
📧 help@mytekko.com Support Hours: Monday–Friday | 9:00 AM – 5:00 PM GMT